Customer relations, that is.

Last week, out of the blue, arrived this magnum of the
new Massican annia '17. Huh?? I didn't order this! Turns out it was a gift for my long-time support of Massican wines (followed 'em from the very start, I did). I very nice and thoughtful gesture. Dan Petroski gets it, clearly.

My two cases of Cedarville arrived last week. On the invoice was a hand-written note thanking me for my support over the yrs. Susan & Jonathan get it, clearly.

My case of Harrington arrived several weeks ago. On the invoice was a hand-written note thanking me for my order and asking me to let him know my take on the wines. Bryan gets it, clearly.

Tom