They have been silent. I wrote a Yelp review, which is now the first one you see. I then tweeted a link to it directly to the owner. I'll drop a copy into the snail mail.

I also see a pending charge on my credit card for wine I didn't buy.

...and no, I didn't participate in any event.
...and yes, I requested a manager, whereupon I got the male who refused to honor the policy.